Maps showing the areas where Seaside provides cable television and Internet and plans on offering digital telephone service are available at the Company's offices located at 1318 Grand Lake Road, Sydney, Nova Scotia, Canada. Aside from maps and/or information that detail service areas and free calling zones, Seaside will always maintain the following information readily available for the public:

• Details of all service options and pricing
• Details of all applicable service charges, including installation charges
• Details of Long Distance Plans and pricing
• Customer options regarding variable and usage charges

Seaside will maintain and repair its equipment/facilities at its expense for normal wear and tear. It is possible that Seaside may charge for any additional expense incurred when a customer requires maintenance and repair work which is to be performed outside of the regularly scheduled working hours or that relates to equipment not owned by Seaside. A customer, who deliberately, or by virtue of a lack of reasonable care, causes loss or damage to Seaside's equipment may be charged the cost of restoration or replacement. In all cases, customers are liable for damage caused to Seaside's equipment by customer installed or provided equipment.

Seaside values every customer and will endeavour to provide service upon request. However, Seaside is not obligated to provide service to an applicant where:

• Seaside would have to incur unusual expenses for which the applicant and Seaside cannot agree on payment
• The applicant owes amounts to Seaside that are past due, other than as a guarantor
• The applicant does not provide a reasonable deposit or alternative required

When Seaside does not provide service on application, we will provide a written explanation to the customer, explaining the reason, upon request.

Seaside's agents and employees may, at reasonable hours, enter premises where service is, or is to be, provided, in order to install, inspect, repair or remove its facilities and to inspect and perform necessary maintenance in cases of network-affecting disruptions involving Customer-provided equipment. Prior to entry, Seaside will obtain permission from the Customer or other responsible person. Permission for entry is not required in cases of emergency or where entry is pursuant to a court order. All Seaside employees and agents carry identification cards that clearly bear the name of the Company, the employee's or agent's picture and their identification number. Customers should refuse admittance to anyone claiming to be a Seaside representative who does not have such a card.

Bills for service will be produced in a single cycle once per month for the following month. In all cases, submitted bills are due by the 20th day of the month, proceeding the month of service. Long distance and other usage charges are billed each month, as close to the period of usage as practicable.

If Seaside fails to bill or under-bills, Seaside must correctly bill a customer within one year of the date the charge was incurred. Customers may negotiate payment arrangements on disputed amounts, under reasonable circumstances, and Seaside will not charge a customer interest on the full amount of the correction. These restrictions do not apply if the error was the result of an action or representation of the customer.

If a customer is over-billed or has paid for a charge that should not have been billed, Seaside will credit the customer back to the date of the error, subject to legal limitations. If a customer does not dispute a charge within one year of the date of an itemized statement that shows the charge, the customer loses the right to have the excess credited for the period prior to that statement. Non-recurring charges that should not have been billed or were over-billed will be credited, provided the customer disputes the amount within 150 days of the date of the bill.

Seaside will not suspend or stop service for a disputed amount unless there exists reasonable grounds to believe the dispute is to avoid or delay otherwise rightful payment. If service is stopped for non-payment of a Seaside bill to a customer, reconnection charges will apply. If they are not satisfied with the handling of a dispute, the customer should refer the matter to Seaside's Customer Service Department for prompt action.

• Pre-Authorized cheque or pre-authorized credit card. (contact Seaside's office for details)
• Internet or telephone banking (bank or other service fees may apply)
• At most chartered banks, trust companies, credit unions, or ATM machines (bank or other service fees may apply);
• At our office at 1318 Grand Lake Rd., Sydney, using cheque, Interac, Visa, MasterCard
• By 24-hour drop-box at that address
• Mail: Box 4558 Reserve Mines, NS B0M 1S0

Security deposits, in an amount of no more than three months' charges (computed using estimated usage charges where applicable) are sometimes required. Deposits are generally required where:

• A customer has no credit history with Seaside and will not or cannot provide satisfactory credit information
• A customer has an unsatisfactory credit rating with Seaside due to prior payment practices with the Company
• A customer or other circumstances present an abnormal risk of loss.

Seaside will inform the customer of the reason, for requiring a deposit. As well, Seaside will advise the options of providing an alternative to a deposit, such as arranging acceptable third party payment, a bank line of credit or a written guarantee from a third person whose credit is established to the satisfaction of Seaside. Deposits earn interest at the normal savings account rate at TD Canada Trust, calculated on the balance of the deposit and based on a simple annual rate. Interest will be credited to the account in December of each year or pro-rated to the date of refund of the deposit.

In six-month intervals, Seaside will review the appropriateness of an amount on deposit and alternative arrangements. If conditions requiring deposit no longer are present, or when service is terminated, Seaside will quickly credit the deposit against your account or refund any monies owing, with interest, or return the guarantee or other undertaking, retaining only that amount required to meet any amount owed, or that will be owed as a result of the service(s), to Seaside.

A late payment charge of 2% per month may be applied to accounts that have not been cleared by the payment due date printed on the invoice. The late payment charge will be reviewed and adjusted from time-to-time. Customers will be advised of any changes to the rate. Mailed payments and payments through other third party institutions will be credited on the date the payment is received by Seaside.

An amount will be charged each time a cheque is returned or a pre-authorized withdrawal or a credit card payment is denied for whatever reason.

Outstanding or unpaid charges are not considered past due until the next bill has been generated. In exceptional circumstances, prior to the normal billing date, Seaside may request payment from a customer for non-recurring charges that have accrued. Seaside will provide an explanation for this request and with details regarding the services and charges in question. In such cases, the charges can be considered past due, three days after they are incurred, or three days after Seaside requests payment, whichever is the later date.

Seaside promises to only suspend or terminate service when a customer:
Fails to pay an account that is past due, provided it exceeds $50.00 or has been past due for longer than 2 months. Fails to provide or to maintain a reasonable deposit or alternative when required to do so in accordance with Seaside's policy outlined above. Fails to comply with the terms of a deferred payment agreement. Repeatedly fails to provide the Company with reasonable entry and access, at reasonable hours, to install, inspect, repair and maintain, and remove its facilities, and to perform necessary maintenance in cases of network-affecting disruptions involving customer owned or customer provided equipment or facilities. Uses or permits others to use any of Seaside's services so as to prevent fair and proportionate use by others. Uses or permits others to use Seaside's services for a purpose or in a manner that is contrary to law or for the purpose of making annoying or offensive calls or for the purpose of disrupting service to others.

Re-arranges, disconnects, removes, repairs or otherwise interferes with, except in cases of emergency, Seaside Telephone or other equipment. Fails to provide payment when requested by Seaside; or fails to respond to attempts by Seaside to contact the customer when usage based services, such as long distance, reveal unusual or abnormal use patterns or Seaside has reason to suspect fraudulent use of services. Seaside will not suspend or terminate services when:

A customer fails to pay the account of another customer as a guarantor; A customer is prepared to enter into a reasonable deferred payment agreement; or there is a disputed amount that would cause suspension or termination, provided payment is made for undisputed outstanding amounts and Seaside does not have reasonable grounds for believing that the purpose of the dispute is to evade or delay payment.

• The reason for the planned suspension or termination and the amount owing (if any);
• The scheduled suspension or termination date;
• That a reasonable deferred payment agreement can be entered into (where the reason for action is non-payment);
• The reconnection charge
• The telephone number of a Seaside representative with whom any dispute may be discussed; and
• That unresolved disputes may be referred to a Seaside Telephone Manager.

In addition to the notice described above, Seaside will, at least 24 hours prior to suspension or termination, advise the customer or a responsible person that suspension or termination is imminent, except where: Repeated efforts to so advise have failed; Immediate action must be taken to protect Seaside Communications from network harm resulting from customer provided equipment or behavior; or The suspension or termination occurs by virtue of a failure to provide payment when requested and Seaside has reasonable grounds to believe that there is an attempt to defraud the Company or that an exceptional risk of loss exists.

Except with customer consent, or in exceptional circumstances, suspension or termination will occur only on business days during regular business hours, unless the business day precedes a non-business day, in which case disconnection will not occur after 12 noon. Suspension or termination does not affect the customer's obligation to pay any amount owed to Seaside. Services that have been suspended or terminated will be billed on a daily pro-rata basis up to and including the day of suspension or termination.

Seaside appreciates every customer and will restore services without undue delay where the grounds for suspension or termination no longer exist. Reconnection charges may apply. Where it becomes apparent that suspension or termination occurred in error, Seaside will restore services as soon as possible, during business hours on the next working day at the latest, unless exceptional circumstances do not permit this, and no reconnection charges will apply.

Seaside is a competitive service provider. With high standards and a commitment to excellent service, the Company understands that its customers always have the right to terminate or change services with Seaside. Under special circumstances, a customer may be obligated to reimburse Seaside for costs in lieu of honoring a minimum contract term. In no case will this remuneration exceed the normally-priced value of the product consumed by the customer or the quoted installation or other charges negotiated at the inception of service. In most cases, termination of services will occur on the date requested by the customer and the following will govern Seaside's treatment of this termination or change:

• The customer will give Seaside reasonable notice to terminate or change services;
• Seaside will charge the customer for services and equipment up to the later of the effective date of termination and the date on which equipment has been returned to Seaside. In some circumstances, Seaside may not have the right or ability to pro-rate charges directly to the exact date of termination and such circumstances will be disclosed openly to the customer when dates for termination of service are being determined;
• The customer will permit Seaside access to the customer's premise during regular business hours to remove equipment if required; and
• The customer agrees to return all equipment owned by Seaside to Seaside, including without limitation any software provided by Seaside. When circumstances require, the customer will return or destroy any intellectual property belonging to Seaside as agreed between the parties

Seaside Limited Liability

ALL EQUIPMENT AND SERVICES PROVIDED BY SESASIDE ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT WARRANTY OF ANY KIND. SEASIDE DOES NOT WARRANT UNINTERRUPTED OR ERROR FREE USE OF OPERATIONS OR EQUIPMENT OR SERVICES. SEASIDE DOES NOT WARRANT THAT ANY DATA OR FILES SENT BY OR TO THE SUBSCRIBER WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS, WARRANTIES, ENDORSEMENTS AND CONDITIONS OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE OR NON INFRINGEMENT AND ANY IMPLIED REPRESENTATIONS, WARRANTIES AND CONDITIONS OF FITNESS FOR PURPOSE AND MERCHANTABLE QUALITY AND THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, ARE HEREBY EXCLUDED.

Unless otherwise specifically provided in this Agreement, Seaside will not be liable to the Customer or to any third party for any direct, indirect, incidental, special, punitive or consequential losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries (including death), resulting directly or indirectly out of, or otherwise arising in connection with, the use of the Service by the customer or any other use of the equipment or service, or otherwise in connection with this Agreement, including without limitation, any damage resulting from or arising out of the customer's reliance on or use of the equipment or services, or the mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, transmission, or any failure of performance of the equipment or service, or any claim that the use of the equipment or services by the customer or a third party infringes the copyright, patent, trade-mark, trade secret, confidentiality, privacy or other industrial or intellectual property rights or contractual rights of any third party.

The foregoing limitation of liability, and all other limitations and exclusions of liability in this Agreement, apply to the acts, omissions, negligence and gross negligence of Seaside, its officers, employees, agents, contractors or representatives, and apply in respect of any claims, losses, actions, demands, damages, suits or proceedings, whether based on breach of contract, tort (including negligence), infringement of patents, copyrights, trade secrets or other such rights, breach of a fundamental term, fundamental breach, strict liability or otherwise.

The customer's sole and exclusive remedies under this Agreement are as expressly set out in this Agreement. In no event shall Seaside's liability under this Agreement exceed a refund, upon written request from customer, of charges for the affected Service proportionate to the length of time a problem existed with such Service.

The customer hereby agrees to indemnify Seaside, its suppliers, shareholders, officers, directors, employees and agents (for whom in this regard Seaside is acting as trustee and agent) from and against any and all claims, losses, actions, demands, damages, suits, proceedings, costs, expenses and liabilities, including legal fees, which may be made against, suffered or incurred by any or all of them arising out of or in connection with any improper or unauthorized use by the customer or third parties of the equipment or service, and any other breach by the customer of this Agreement.

Seaside's customer is liable to Seaside for all calls originating at the customer's telephone, regardless of who may originate such calls; as well the customer is liable for all calls received at the customer's telephone, the charges for which are accepted by any person receiving such calls, regardless of who may accept such calls and charges. The same principal that applies to calls also applies to other usage of Seaside services such as Pay-Per-View programming, purchased, and Video-on-Demand programming, consumed.

Privacy

Seaside Communications is a diversified communications company that provides television, Internet access, telephone and data and other communications services to residences and businesses throughout a large part of the Cape Breton Regional Municipality. Of necessity, Seaside requires certain personal information from customers in order to conduct its business. Such personal information is gathered and stored so the company can effectively provide services to its customers, whether the company already offers those services or contemplates offering them in the future. We want to assure our customers that Seaside Cablevision complies fully with the Personal Information Protection and Electronic Documents Act that took effect January 1, 2001. Personal information is information about a particular individual.

This includes information about the products and services you use. The term includes, but is not limited to name, address, and telephone number, gender, credit rating and other information. Seaside collects personal information only for the following purposes:

• To establish and maintain business dealing with the customer;
• To understand and be able to offer the customer competent and valuable levels of services;
• To manage and develop our operations, including personnel and employment matters;
• To meet legal and regulatory requirements.

Seaside will not use a customer's personal information for any other purpose without their consent. We do not sell personal information to any other party and we require and expect any third party that does business with us to treat personal information with the same care that we demand of ourselves. If customers would like to review the text of personal information on file with Seaside, they can call our Customer Service Centre at (902) 539-6250. If there are questions about privacy, customers are welcome to come to our offices at 1318 Grand Lake Rd., Sydney, or an e-mail can be sent to support@seaside.ns.ca

TELEPHONE NUMBERS

Customers do not have any property rights in telephone numbers assigned to them. Seaside may change such numbers, provided it has reasonable grounds for doing so and has given reasonable advance written notice to the customers in question, stating the reason and anticipated date of change.

NON-PUBLISHED NUMBERS

Non-published numbers do not appear in telephone directories and are not available from Directory Assistance Operators, at a cost to the customer which is subject to change at any time. Non-published numbers are, however, included in the emergency 911 database.

• Web access: www.seaside.ns.ca
• Telephone: 511 or (902) 539-6250
• E-mail: info@seaside.ns.ca

Our goal is to meet and exceed our customer's expectations. We welcome opportunities to improve our service. If customers are not satisfied with Seaside's response to any issue, customers may contact the Canadian Radio-television and Telecommunications Commission (CRTC). This agency of the Government of Canada is independent of Seaside and regulates the activities of companies, like Seaside Communications, which offer telecommunications services to the public.

The CRTC address is: The Secretary General Canadian Radio-television and Telecommunications Commission Ottawa, ON K1A 0N2 NOTES: If you are not satisfied after having dealt with us, you may write to the Canadian Radio-television and Telecommunications Commission (CRTC), an independent agency of the Government of Canada responsible for the regulation of activities of telecommunications companies under federal jurisdiction.