Your privacy is important to us here at Seaside Communications (here-in-after may be referred to as "we" or "us" in this policy).
The purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, how safe it is and how you can request access to your personal information that we have on file.
Personal information means any information about you personally except your name, your business title, your business address, business e-mail address, business telephone number or business facsimile number. Personal information also does not include your home address or telephone number if these are published in a telephone directory or obtainable from 411.
Accountability:
Seaside Communications are responsible for the personal information under our control and we have designated Dean Abbass General Manager as the person responsible for ensuring that Seaside Communications complies with the federal policy and with privacy legislation.
If you wish to contact Dean, you can do one of the following:
Telephone: (902) 539-6250
Facsimile: (902) 539-2597
Email: dabbass@seaside.ns.ca
Visit: 1318 Grand Lake Road
What personal information do we collect?
When you request a Seaside TV, Seaside Internet or Seaside Phone connection we require certain information in order to connect your residence to our system. As well we need information in order to facilitate you paying your account.
You will be asked to provide:
- Your name, street address and telephone number.
- E-mail address and facsimile number
- Your place of employment
- Your drivers license number or other piece of photo identification
- Financial (the name of your bank or financial institution)
- And credit card information in order to make payments on your account
- The name of your spouse or co-head of household
The Security of your personal information is important to us:
Your personal information is used by us only for the purposes identified below and access to your personal information is limited to those employees of Seaside Communications who are able to access it.
How do we use your personal information?
Your personal information will only be used by us to determine the location of your house in order to facilitate connections and disconnections, service calls, to obtain a credit report for a monthly payment, to provide you with a reminder if your account is not in good standing, and to provide you with occasional updates and information regarding products and services that we at Seaside have to offer and which we think will be of interest to you.
Please be advised that we do not share your personal information with others not add your name or address to mailing lists.
How Long do we keep your personal information?
Your information is entered and stored on a secure confidential data-base. Once entered your house address is permanent Though owners and/or tenants may change the address is not altered unless the town or municipality changes numbers or street names. We retain your personal information as long as you are a customer of Seaside Communications. If there are legal requirements relating to the period of time which we must retain your personal information, we will comply with those requirements.
What can you do if you want to limit the use to which we put your personal information?
Most of the personal information which we collect is necessary for us to provide you with cable or internet service and we cannot do this without that personal information. If you do not want us to use or disclose your personal information in a particular way, please contact Dean Abbass as described above and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information.
You can request access to your personal information:
You have a right to access the personal information which we have about you. You have the right to request that the personal information which you believe to be inaccurate be corrected. If you wish to access your personal information you should contact Dean Abbass who will be pleased to assist you. Questions, comments or concerns: If you have any questions, comments or concerns about this Privacy Policy or about the collection, use and disclosure of your personal information by Seaside Communications please contact Dean Abbass by phone, email, fax or in person. We will then try to address your concerns.
Date Privacy Policy Revision: March 26th, 2013.
Seaside Communications
1318 Grand Lake Road - Next to Cape Breton University
Box 4558, Reserve Mines, Nova Scotia B1E 1L2
(902) 539-6250 Fax Line: (902) 539-2597
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.
If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
Or Call Toll-free at 1-888-221-1687